Customer Complaint
As someone who works in a customer service job, I get to see my fair share of customer complaints. Nearly on a daily basis, some or the other customer enters our store to complain about the product or the service or both. While it would not be right to say that all customer complaints are irritating, there are those customers, who especially aggravate me with their right to customer complaints. Allow me to explain.
There was this one guy who ‘mistakenly’ bought a pair of shoes with two left feet. I kid you not. In fact, the shoes department is the one with a fairly high number of customer complaints. Well, this gentleman bought the shoes alright, but if he were like you or me, he would have realized that there was something wrong the first time he tried them on. But that never happened in his case. He managed to wear these shoes for an almost continuous period of three months before a colleague pointed out that there was something wrong. Which is when he came back to the store to lodge a customer complaint about the service he was offered.
Normally, if he had brought the shoes back in a near new condition, we would have handed him a refund and considered the case closed. But in this particular case, the shoes were not just worn out. They were almost in tatters. And all the while he insisted on his right to file a customer complaint and seek a refund. I tried explaining to him politely that although he had purchased and taken home two left shoes, he should have brought the matter to our notice through customer complaints well in advance. And in any case, she he had almost destroyed the shoes, we ourselves had no use for them. While his loss was just one pair, we had in effect lost two pairs of good shoes. Unless of course there was another customer who could ‘mistakenly’ purchase two right shoes!
And then there was the customer complaint regarding the lady who bought an artificial mink coat and came back to the store nearly six months later to lodge a customer complaint. Her issue? Was that she had been deceived into buying an artificial mink coat and wanted her money back. Needless to mention, the offending mink coat ha been well used and was actually the worse for wear. But file a customer complaint she would.
These are the customer complaint cases that I find extremely taxing. Helping out someone when we have made a mistake or even helping someone who unintentionally made a shopping mistake is all fine. In fact, the gratitude for such customers is well worth the initial aggression they show. But customers who intend to take stores for a ride and then demand on the right to file customer complaints to cover their own failings are the ones who get my goat. While I am all for encouraging customer complaints as a ration course of action, I find myself increasingly reluctant to help out such people.
Customer Complaint related articles:
Customer Satisfaction Form
Keeping customers happy is what every business wants to do. One way to keep abreast of how their customers feel is to offer them the opportunity to fill out a customer satisfaction form. If you are a customer, you might want to think twice before foregoin... Customer Service Job
With the job market being so enormous these days, you shouldn't have any trouble finding a customer service job. When I say customer service job, I am addressing all sorts of work. Whether it be the guy at the drive-through McDonald's window, the lady i... Degree In Education Online
Are you a college student? It's true, heading off to a four year University can be a blast and a wonderful break from that high school drama. Finally, you can get that privacy from your over-bearing folks, and enjoy your very own apartment or dorm. It's a... Dehydration
Dehydration is more common than you may think. It’s a commonly-known problem, occurring when the body looses too much fluid without having it replenished, but many people think that you only get dehydrated when you’re extremely thirsty and are exercising... Depression Support Groups
How's life? This sounds like a rhetorical question, but in some cases it should be asked. Believe it or not, many individuals struggle with everyday life. You might ask yourself why. Well, there are a number of possible reasons. Their anguish could concer...
more Pocket Links articles:
Dallas Cowboys Merchandise
Even though I don't live anywhere near Texas, I seem to see a lot of Dallas Cowboys merchandise everywhere I go. Whether I'm on campus, at professional football game, or at a sports bar, I can count on there being at least a handful of jerseys, caps, or t... Multivitamins
Multivitamins
Most of us are able to obtain our nutritional needs through our diet, but there are times throughout our lives that we may need multivitamins. Pregnancy is a good example; a woman’s body goes through a number of tremendous changes d... Charcoal Grill
A charcoal grill may seem out of date in these days of gas barbeques. But a charcoal grill can be great for anything from cooking a simple meal to smoking some meat. Food cooked on grills can be very tasty, and have a lot of flavor.
There are a ... Arizona Golf School
Because of the amount of wide open desert, you might not be surprised that Arizona is one of the leading states for professional golf schools. Whether you are looking for a real Arizona golf school, or just an Arizona golf vacation where you can pick up s... Thread Count Sheets
I used to think that all sheets were the same – that all bedding was exactly the same for that matter. I slept on a ratty old futon, and had no idea whether my sheets were 300 thread count sheets, or 600 thread count. They were probably pretty low – the s... |